- I have an old model badminton stringing machine. I would like to swap for a professional machine. Can you tall me how much it will cost if I want to do it?
No, we do not sell the used machine. Therefore, we will not purchase any used machine.
- I have an old Eagnas stringing machine. Can I have it exchange to a new model of Hawk 800 stringing machine? How much will it cost me?
No, we do not sell the used machine. Therefore, we will not purchase any used machine.
- I have an Eagnas Star Y12-3 that I bought from you about 8 years ago. Do you have some kind of trade-in or trade-up program?
No, we do not sell the used machine. Therefore, we do not have the trade-in program.
- Also, do I get any extra discounts for a first time buyer?
No, we always provide the best prices around the world. Therefore, we just could not reduce the prices any further.
- Can you give me a deal on the stringer? I would like to get a stringer but I need the best stringer I can get for the money.
No, we always provide the best prices around the world. Therefore, we just could not reduce the prices any further.
- I bought a stringing machine last year, Hawk 20e, it is a great value and entry level machine. Now I feel that it is not as strong as I'd like and thinking of upgrade, meaning buying another machine like table top one. Do you offer some discount for customers like me buying second stringing machine from you?
No, we always provide the best prices around the world. Therefore, we just could not reduce the prices any further.
- I wonder how can I be a member and what is the cost?
When you purchase one stringing machine from us, you will be the member. Or you could purchase two hundred dollars merchandise from us, you will be the member.
- I just bought a tension calibrator, will I be a member now? Does that mean I can get the member special prices?
No, you have to purchase a stringing machine in order to be the member and enjoy the member special prices.
- What about refunds? If I am not totally satisfied with my Eagnas machine, can I send it back and receive my full money back?
If you think about the refund, we will suggest that you shall not purchase anything. You shall do your home work and make sure that you really want to purchase that particular model.
If you just want to try a particular model, you will lose the shipping cost (both ways) and the 15% re-stock fee. You just waste your money and time, and also waste our time and our products.
- Do you have any customers in metro Atlanta location of Georgia that I could call about the your machine?
Due to the Privacy issue, we just can not provide any customers' information.
- How much of a discount is possible if you do not include the tools: 1 DP-507 diagonal cutter, 1 NP-500 needle nose pliers, 1 BS-809 tennis awl, and 1 PN-3092 string mover?
There is no discount. And also we do not remove any items from the box.
- I am interesting in buying the ST-200 badminton stringing machine. Can you replace the 2 flying clamps with the new flying clamp: PN-3050 Badminton Floating Clamp?
We do not exchange any items from the box.
- I ordered 2 PN-1007 Badminton and Squash Swivel Clamps but once I got them I found that they are not what I need. So I am not satisfied with them. Can I return them for a refund?
We offer 30-day return policy. We shipped your order on January 21, 2008. Today is March 4, 2008. This purchase was already over 40 days. You can not return them.
- I'm considering buying the EAG-700Le model stringing machine but when I click purchase I don't see the free items listed such as the 660' reel of 16 gage Perfect Spin String or the required stringing tools in free items list as you have under the other models that I've checked out and I want to make sure these items are included with the purchase of this machine before ordering.
All the free items are included in the package. You do not need to request these free items when you order the machine.
- Are you able to retrieve an order number for member pricing if I lost mine. I ordered a Hawk 26 from you about 4-5 months ago, (the machine has been great). The order included a reel of Kevlar and a reel of PolyNova Titanium, and the free reel of Perfect Spin.
Yes, we could retrieve your order number.
- I am trying to order the string online however it does not recognize my email address and will not allow me to continue. I am not a new member and should not have to create a new account. What should I do?
I you did not order through the online store in the past. You will need to create a new account in order to order online.
- I want to order the string again. But I forgot my password, you can retreive the password for me.
If you forgot your password, you can use your e-mail address to retreive the password from the online store.
- I am looking at purchasing the Eagnas 920 stringing machine from you. Do you sell it without the floor stand as I was wondering if the reduced weight of the floor stand would significantly reduce shipping cost.
No, we do not sell a portion of the machine.
- I bought one machine before. Therefore I'm a member. Is there a member price if I want to buy a new machine?
There is no member prices for machines.
